Shipping & Handling
UK Mainland - Next working day
Orders less than £60.00, including VAT £6.99
Orders of £60.00 and over, including VAT FREE
Some heavy goods have an extra delivery charge; this is included either in the displayed price or we will work out the extra cost and inform you.
Heavy goods can include coping stones, large covers, heating units, dehumidification units, wooden pools, etc.
Long length items (items over 1.4m in length) occasionally have a 2 day delivery.
Some areas of Scotland, Northern Ireland, the Isle of Man and the Isle of Wight will have extra carriage charges. Delivery is usually via UKMail, Royal Mail or a pallet line service, but, on occasions when the product is shipped directly from our suppliers, an alternate means of delivery may be employed. At this time, we are unable to ship to Jersey and Guernsey, but if you are still interested in purchasing a product, we can arrange for the item to be delivered to a mainland address from which you can make arrangements for delivery. We are unable to deliver to PO or BFPO boxes.
If you place an order that needs to go overseas, then we will contact you with the extra shipment charges you will need to pay.
Please be advised that should you require a leave safe option as a delivery method then we will not be liable for any consequential loss and / or damage to your consignment.
Over 90% of our deliveries are dispatched overnight if the order is placed by 11am the day before. If the item is not in stock or is a special order, these will take longer depending on the goods.
Please note, whilst we make every effort to deliver stocked goods overnight, we are in the hands of our couriers and this cannot be guaranteed.
Should you wish for a special delivery or a timed delivery, this can be accommodated and is price on application.
We do not cover any consequential loss, damage or delays caused by late or damaged deliveries. If your order includes a spare item, which we may have to specially order in, your order may be put on hold until all products ordered have arrived with us, and then will immediately be put on a next day delivery.
Special delivery instructions may be left, for example, if the item is a gift or delivery is needed before a certain date. We are able to instruct our couriers, UKMail, to leave a package somewhere safe; however, this must be specified at the point of order within the Delivery Notes field in the shopping cart delivery details.
If you instruct us to leave your goods without signature, i.e. an unattended delivery, the responsibility falls on you to ensure a safe delivery site is available.
We will not be held responsible for lost items if your delivery instructions have been passed to our courier. For larger orders such as heat pumps, wooden pools, or pallet services, we require that you ensure an able-bodied person meets and assists with the delivery.
If you need to arrange that a delivery is made and are unable to sign for the goods, please contact us on 0333 900 4040.
If delivery is attempted two times by our couriers, and no one is there to receive the goods, then the delivery has failed, and therefore you will need to collect the goods from the local depot or pay a 7.50 re-delivery charge.
If the goods are returned to us by the courier, if delivery has failed and the goods have not been delivered, an additional charge will apply for the return and re-delivery.
If you decide you no longer require the goods after a failed delivery attempt, there will be a minimum administration charge of 20 that will be deducted from any refund you receive to cover shipping and handling.
If your order includes a spare item, which we may have to specially order in, your order may be put on hold until all products ordered have arrived with us and then will immediately be put on a next day delivery.
PLEASE CHECK YOUR DELIVERY
It is ALWAYS best to sign for your delivery as UNCHECKED or make sure you check your delivery BEFORE you sign for it as being received ok.
If you are unable to check your delivery before signing for it, sign for your delivery as UNCHECKED, or if the package is damaged in anyway, no matter how small, please sign for it stating DAMAGED. We CANNOT CLAIM from our carriers for any damaged items that have not been signed for as DAMAGED.
If you sign for a delivery that you find at a later date has been damaged before receipt, then our couriers WILL NOT accept liability and you may be charged for the damaged items if we cannot claim from the couriers. In this, case a delivery charge for replacement items WILL be made.
By completing your order, you agree to abide by these instructions, to check your delivery and sign for it accordingly as either OK, UNCHECKED or DAMAGED. If you have signed for your goods as DAMAGED, then you must notify us by telephone within three working days of the original delivery.
If your item is not in stock, we will back order it for you. You will always be contacted with the option to cancel your order if you would rather not wait.
For orders made from the UK or the European Union, 20% VAT is added.
We are now able to offer overseas delivery on most of our product range. Please look for the overseas delivery logo on the product pages to find out if the product can be shipped abroad or not.
If you require an order to be delivered to anywhere within Europe, then please give our customer service team a call on 0333 900 4040 or submit an enquiry through our Contact Us page along with your delivery address and full order details, and we shall endeavour to calculate a price for you.
Additional charges may apply for delivery in the Highlands & Ireland
Anything over 25 Kilo will incur extra charges
Post code areas covered by each zone:
|Zone A||Zone B||Zone C||Zone D||Zone E|
|All post codes in England & Wales||DD, DG, EH, FK||AB31-38||HS, IV41-49||Republic of Ireland|
|G, KY, ML, TD||AB40-56||IV51, 55+56|
|KA, (expect KA27 & KA28)||IV1-28, IV30-32||KA27+28|
|AB1 to AB16||IV36 & 40||KW15-17, PA20|
|AB21 to AB25||IV52-54, IV63||PA41-49, PA60-78|
|AB30, AB39||KW1-14, PA21-38||PH42-44, ZE|
|PA1 to PA19||PH4-41, PH49-50||Isle of Man (IM)|
|PH1 to PH3||Northern Ireland (BT)||Channel Islands|