Welcome to 1st Direct Pools Customer Service

At 1st Direct Pools, we're committed to providing you with the best possible service. Voted by pool professionals as one of the quickest to respond in the industry, we take pride in helping our customers efficiently and effectively. It’s our mission to assist you with any query and provide the support you need without delay.

We understand that reaching out via phone may feel like the easiest option, but completing one of our dedicated contact forms is the quickest way for us to serve you. These forms help streamline the process, ensuring that your query reaches the right team and allowing us to provide tailored assistance as quickly as possible. Plus, rest assured that even if you call, this process will still need to be completed to move forward.

How Can We Help?

Simply choose the form that best suits your needs:

• Warranty Request Form
  For issues related to product warranties, fill in the necessary details here, and we’ll work to resolve your request promptly.

• Delivery Query Request Form
  If you have questions about your order delivery, this is the form for you. Provide your order details, and we’ll track down the answers.

• Returns Request Form
  Need to return an item? Use this form to initiate your return, and we’ll guide you through the process.

• General Customer Service Query Form
  For any other inquiries, let us know how we can assist. Fill out this form, and our team will respond with advice and guidance tailored to your needs

Why Use Our Contact Forms?

• Faster Response Times: Streamlined processing ensures your query reaches the right team member instantly.
• Comprehensive Support: By providing all necessary details upfront, we can focus on solving your issue, not gathering extra information later.
• Industry-Leading Service: Pool professionals trust us to respond quickly, and we take that responsibility seriously.

Thank you for choosing 1st Direct Pools. We’re here to help and promise to do our very best to provide the advice and solutions you need—no delays, no excuses.