Warranty Request Form

At 1st Direct Pools, we understand that sometimes things go wrong — and we’re here to help. If you believe you have a faulty or defective product, this Warranty Request Form is the quickest and easiest way to submit your claim. Our team is dedicated to resolving your issue as efficiently as possible. Once submitted, we’ll review the details, assess the issue, and respond with the next steps — whether it falls under warranty or needs to be directed to a different department.

Not Sure If It’s a Warranty Issue?

No worries at all! If you’re unsure whether your concern qualifies as a warranty claim, we still encourage you to fill out this form. While we can't always guarantee it fits within warranty terms, we will do our best to evaluate your request and pass it along to the correct team for support.

Why Use This Form?

We understand that picking up the phone can feel like the simplest option. However, completing this contact form is genuinely the fastest way to get your request handled. It helps us:

• Gather all the key information upfront
• Route your request to the right team immediately
• Offer a more tailored and efficient resolution

And just a heads-up — even if you call, this process will still need to be completed afterwards, so it's best to start here!

What Happens After You Submit the Form?

Once we receive your completed Warranty Request Form, here’s what you can expect:

1. Review: Our team will assess the information and supporting details you provide.
2. Evaluation: We’ll determine if the issue qualifies for a warranty claim.
3. Response: You’ll receive a follow-up email with next steps, which may include a replacement, repair, return instructions, or further troubleshooting advice.
4. Resolution: We’ll work to resolve your case as quickly and fairly as possible.

Make Sure It’s the Right Form

If you're unsure whether this is the best place for your request, here are some other forms that might be more relevant to your needs:

• General Customer Service Enquiry Form – For product advice, account questions, or anything else
• Delivery Query Request Form – If you’re experiencing a problem with your order delivery
• Returns Request Form – To return a product that isn’t faulty or under warranty

Thank you for choosing 1st Direct Pools. We’re committed to getting you the help you need — no delays, no runaround. Just straightforward service from a team that cares.