Returns Request Contact Form

Need to return an item? We’re here to make the process as smooth and straightforward as possible. Use this form to submit your return request, and our team will guide you through the next steps to ensure a hassle-free experience.

Next Steps:

Once you submit your request, our team will:

1. Review your return details to confirm eligibility.
2. Provide instructions for returning the product, including return address and packaging guidelines.
3. Keep you updated on the progress of your return or refund.

Important Information

• All returns must comply with our Returns Policy.
• Refunds or replacements will be processed once the returned item is received and inspected.

We appreciate your cooperation in providing all necessary details upfront, as this helps us resolve your request more quickly.

Submit Your Return Request

If you have any additional questions or need further assistance, feel free to contact us through our General Customer Service Form.

Thank you for choosing 1st Direct Pools! We’re committed to ensuring your satisfaction with every purchase.